f bage Terms and Conditions

1. General Overview and Applicability

These terms and conditions apply to the f bage platform and all services operating under it. By accessing the platform, creating an account, or using any gaming or betting service, the user is considered to have fully read and accepted these terms.

f bage is an online gaming and sports betting platform that offers casino games, slots, live casino, fishing games, and betting on cricket and various other sports for Bangladeshi users. The platform name, logo, design, and all content are the intellectual property of f bage.

These terms are governed by applicable laws of Bangladesh. f bage reserves the right to amend these terms at any time for reasonable cause. Amended terms take effect from the time they are published on the platform.

2. Account Registration and Eligibility

2.1 Registration Requirements

To open an account with f bage, the user must meet the following conditions:

• Must be at least 21 years of age and be able to provide proof of age.
• All information provided at registration must be accurate, complete, and kept up to date.
• Each individual may operate only one account. If multiple accounts are found, f bage reserves the right to close all such accounts and forfeit any funds held in them.
• Opening an account in another person's name or identity is strictly prohibited.

2.2 Identity Verification (KYC)

f bage reserves the right to verify a user's identity at any time. A copy of a national ID card, passport, or driving licence may be requested. Withdrawal requests may not be processed until the verification process is complete. Providing false or falsified information will result in the account being closed.

2.3 Account Security

The user is solely responsible for keeping their account login details secure. It is mandatory not to share passwords with anyone, to use a strong password, and to notify the support team immediately upon noticing any suspicious activity.

3. Age Limit and Verification

f bage strictly follows a policy of keeping minors away from gaming. Users may be asked to submit proof of age at any time to verify the date of birth declared at registration.

If an account belonging to a minor is identified, all funds in that account will be forfeited without refund and the account will be permanently closed. If a family member suspects that a minor is using this platform, please contact the support team immediately.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

f bage offers new members a 120% first deposit bonus of up to ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200, and ৳1,200 × 25 = ৳30,000 must be wagered before withdrawing.

4.2 Other Promotions

f bage runs various regular promotions. Each promotion has its own applicable terms and conditions:

• Weekly Reload Bonus: 30% bonus on eligible deposits, up to ৳8,000, wagering 20x, minimum deposit ৳200.
• Slot Adventure Bonus: 50% bonus on deposits for slot games, up to ৳10,000, wagering 25x.
• Monday Revival Offer: 40% bonus on deposits every Monday, up to ৳6,000, wagering 22x.
• Birthday Gift: Up to ৳2,000 for verified accounts during the month of the registered birthday, wagering 15x.
• Refer a Friend Reward: Up to ৳3,000 for each successful referral, wagering 18x.

4.3 Bonus Usage Terms

Wagering must be completed within a set time limit after the bonus is issued, otherwise the bonus will be cancelled. Multiple bonuses cannot be active at the same time unless the specific promotion's terms permit it. Winnings earned with bonus funds cannot be withdrawn before the bonus wagering requirement is met.

5. Deposit and Withdrawal Policy

5.1 Deposit Methods and Limits

f bage currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major commercial banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit amount for each method is ৳200.

5.2 Withdrawal Rules

The minimum amount for a withdrawal request is ৳1,000. Withdrawals are generally processed within 1 hour of the request. Withdrawals can only be made via the same method used for the deposit, though exceptions may apply in specific cases.

5.3 Withdrawal Processing Conditions

• Any active bonus wagering requirements must be met before making a withdrawal.
• Withdrawals may be delayed if identity verification (KYC) has not been completed.
• If fraud is suspected, f bage reserves the right to hold a withdrawal until the investigation is complete.
• If multiple accounts are found to be transacting using the same bank account or mobile number, both accounts will be reviewed.

6. Gaming Rules and Fair Play Policy

6.1 General Gaming Policy

All games on the f bage platform operate using Random Number Generator (RNG) technology, which makes every outcome completely random and unpredictable. Live casino games are operated through Evolution, Pragmatic Play Live, and other verified providers.

6.2 Betting Limits

Each game and betting market has its own minimum and maximum betting limits, which are clearly stated in the respective game's interface. f bage reserves the right to adjust the betting limits of any user if unusual betting patterns are detected.

6.3 Technical Errors

If a game or bet is left incomplete due to a server outage, internet connection issue, or any other technical fault, f bage will review the technical logs and make a decision accordingly. f bage reserves the right to void bets placed based on incorrect odds or payouts displayed due to a technical error.

6.4 Special Rules for Sports Betting

Odds in sports betting markets may change. Once a bet is confirmed, the odds at that time are considered final. If an event is postponed or cancelled, the stake for that bet will be refunded; however, special rules apply for multi-bets.

7. Prohibited Activities

The following activities are strictly prohibited on the f bage platform:

• Abusing the bonus or promotion system, such as collecting bonuses using multiple accounts.
• Using any software, bots, or automated methods to manipulate game outcomes.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Colluding with other users to pre-determine the outcome of a match or game (collusion).
• Attempting to breach the platform's security systems.
• Using the f bage name or identity to mislead other individuals.
• Funding an account with a third party's money or placing bets on behalf of someone else.

8. Account Suspension and Closure Policy

8.1 f bage's Rights

f bage reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If information provided on the account is found to be false or misleading.
• If evidence of fraud, deception, or suspicious activity is found.
• If the account holder is identified as a minor.

8.2 User-Initiated Account Closure

A user may request to close their own account at any time through the support team. Prior to closure, any pending bonus wagering will be cancelled and eligible withdrawal requests will be processed.

9. Limitation of Liability

Services on the f bage platform are provided "as is". f bage accepts no liability for the following:

• Financial losses resulting from betting or gaming decisions made by the user.
• Service disruption caused by third-party internet connectivity or device issues.
• Service interruption due to force majeure events such as natural disasters, government directives, or cyberattacks.
• Issues arising from faults in a third-party game provider's software.

In any circumstance, the maximum limit of f bage's liability shall be the actual amount deposited by the user in the relevant transaction.

10. Privacy and Data Protection

f bage is committed to protecting users' personal information. Full details on the collection, storage, and use of personal data can be found in our Privacy Policy.

User data is used solely for the purposes of providing services, verifying identity, and complying with applicable laws. Details on sharing information with third parties are described in the privacy policy.

The platform uses SSL encryption to keep users' transactions and personal information secure.

11. Responsible Gaming Policy

f bage believes that gaming is a form of entertainment and is best kept within limits. Our Responsible Gaming Guidelines contain detailed information for the protection of users.

f bage offers the following tools to help users maintain healthy gaming habits:

• Deposit Limits: Users can set daily, weekly, or monthly deposit limits.
• Taking a Break: The account can be temporarily paused for a set period of time.
• Self-Exclusion: The account can be fully closed for a set period to step away from problematic gaming.
• Reality Check: Session time reminders can be received at set intervals.

If you suspect a gaming problem, contact the support team immediately. Applicable for ages 21+.

12. Dispute Resolution Process

12.1 How to Submit a Complaint

If there is any dispute or complaint, the first step is to contact the f bage support team directly. Providing your account number, date, a detailed description of the issue, and any relevant screenshots (if available) when submitting a complaint will help reach a faster resolution.

12.2 Resolution Timeframe

f bage aims to resolve all complaints as quickly as possible. For complex disputes, a final decision will be communicated after the investigation is complete. Certain restrictions may be placed on the relevant account while the investigation is ongoing.

12.3 Final Decision

f bage's decision shall be considered final. However, if the user wishes, they may pursue any legal remedy available under the applicable laws of their country. For answers to more general questions, please visit our Frequently Asked Questions (FAQ) section.

13. Policy on Changes to Terms

f bage reserves the right to change, add to, or remove any part of these terms and conditions at any time. Users will be notified of significant changes via a notice on the platform.

If you continue using the platform after any changes, you will be considered to have accepted the updated terms. We recommend reviewing this page regularly. The date of the last update will always be shown at the top of the page.

14. Contact & Support

If you have any questions about these terms or need assistance, please contact the f bage support team. Support is available 24 hours a day, 7 days a week, in both Bengali and English.

• Live Chat: Through the live chat button available on any page of the platform.
• Email: [email protected]

To learn more about f bage, visit our About Us page.