f bage Privacy Policy

1  Introduction and Scope

f bage is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how f bage collects, processes, stores, and protects the personal information of users ("you" or "user") of its website, mobile application, and related services.

By using f bage's website or services, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please stop using our services. In addition to this Policy, the general terms of use set out in our Terms and Conditions also apply.

This Policy applies to all members, registered users, and guest users — regardless of the device or network they use to access our platform.

2  Information We Collect

f bage collects several types of information, as described in detail below:

2.1 Registration and Identity Information

The following information is collected from you when you create an account:

• Full name and date of birth
• Mobile number and email address
• National ID card or other government-issued identity document
• Residential address
• Password (stored in encrypted form)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. Payment methods available on f bage include bKash, Nagad, Rocket, Upay, and bank transfer. Relevant account numbers or mobile numbers may be collected during transactions through these methods.

2.3 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Referral source and navigation path to the website
• Session duration and list of pages visited
• Cookie and similar tracking data

2.4 Gaming Activity Information

Your gaming history, bets placed, win/loss records, bonus usage patterns, and overall activity on the platform are stored. This information is used for responsible gaming monitoring and to maintain service quality.

2.5 Communication and Support Information

When you contact our customer support team via live chat or email, records of those conversations may be retained. This helps with service quality review and dispute resolution.

3  Purpose and Legal Basis for Collecting Information

f bage uses your information for the following purposes:

1. Account management: To handle your registration, login, and account security.
2. Identity verification: To complete the identity verification process (KYC) in order to prevent fraud and illegal activity.
3. Financial transaction processing: To carry out deposit and withdrawal requests and to maintain financial records.
4. Customer support: To respond properly to questions, complaints, and support requests.
5. Service improvement: To use analytical data to improve platform performance and user experience.
6. Marketing communications: To inform you about relevant offers and promotions, subject to your consent.
7. Responsible gaming: To identify problematic gaming patterns and take appropriate action.

4  Data Storage and Retention

f bage retains personal information only for as long as necessary to fulfil the purpose for which it was collected. Certain categories of information are retained for periods required by applicable laws and regulations.

• Account information: For the entire duration the account is active and, after closure, for the legally required period.
• Financial transaction records: For a period sufficient to meet financial accountability and dispute resolution requirements.
• Customer support conversations: For a reasonable period after the relevant issue has been resolved.
• Automated log data: Generally for a short period, deleted once the technical need has been met.

Even if you request the closure of your account, certain information may be retained for a defined period due to legal obligations or ongoing dispute resolution.

5  Sharing Information with Third Parties

f bage does not sell your personal information to third parties. However, limited information may be shared in specific circumstances described below:

5.1 Service Providers

Trusted third-party services may be used for payment processing, identity verification, data storage, and analytics. These providers receive information solely to carry out specific functions on behalf of f bage and are not permitted to use it for any other purpose.

5.2 Legal Obligations

Your information may be disclosed pursuant to a court order, a lawful request from a law enforcement agency, or a requirement under applicable law. In such cases, f bage provides only the information legally required.

5.3 Fraud Prevention and Security

Information necessary to detect and prevent financial fraud, money laundering, or other illegal activity may be shared with relevant organisations or authorities.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred to the acquiring party, subject to the protections described in this Policy.

6  Cookies and Tracking Technologies

Cookies and similar technologies are used on the f bage platform. Cookies are small data files stored on your device that help the platform function properly.

6.1 Types of Cookies

• Essential cookies: Required for session management, maintaining login status, and security. The platform cannot function properly without these.
• Analytical cookies: Used to analyse user behaviour and improve the platform. These do not store any personally identifiable information.
• Preference cookies: Used to remember language, theme, and other personalised settings.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect certain key functions of the platform.

7  Data Security Measures

f bage treats the security of your personal information as a top priority. We apply the following technical and organisational measures:

• SSL encryption: All data exchanged between the platform and users is encrypted using SSL technology.
• Password hashing: Stored passwords are never kept in a directly readable form — industry-standard hashing algorithms are used.
• Access controls: Access to your information is restricted to authorised staff only, with role-based permission management in place.
• Security monitoring: Systems are monitored continuously and immediate action is taken if unusual activity is detected.
• Regular security testing: Regular audits and tests are conducted to identify security vulnerabilities in the platform.

8  Your Rights

As a f bage user, you have the following rights regarding your personal information:

8.1 Right to Access

You can request to view what information we hold about you.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you can request a correction. Some information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object to the use of your information for marketing purposes and request to opt out of such communications.

8.5 Right to Data Portability

You can request to receive your information in an easily readable format.

To exercise any of these rights, please contact our customer support team. We will make every effort to respond to your request within a reasonable time.

As part of f bage's responsible gaming policy, we regularly monitor user gaming behaviour to help identify issues and take timely corrective action.

9  Protection of Minors

All services on f bage are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place during the registration process. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child under the age of 21 is using our platform, please notify our support team without delay.

10  Changes to This Policy

f bage reserves the right to revise or update this Privacy Policy from time to time. The following process will be followed when changes are made:

• For significant changes, registered users will be notified by email or through a notice on the platform.
• The updated policy will be published on this page and the "Last updated" date will change accordingly.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly and learn more about any changes on our About Us page. Information about the scope of our services and our identity is also available there.

11  Contact

If you have any questions, comments, or requests regarding your information or this Privacy Policy, please contact the f bage support team:

Answers to common privacy questions may be found in our FAQ section, which contains detailed answers on a range of topics.